BRILLIANT CUSTOMER SERVICE - Make that Special MAGIC Happen!
Overwhelm your customers with a NEW CULTURE and a NEW FOCUS - enhance your team's skill set by TRUSTING them to succeed!
5.00 (8 reviews)
25
students
2 hours
content
Sep 2024
last update
$49.99
regular price
What you will learn
This very popular course has NINE main learning objectives. They are carefully defined and then rigorously monitored through demanding assignments and exercises
1. We set DEMANDING GOALS to EXCEED YOUR CUSTOMERS' EXPECTATIONS. First we create, and then learn to display an approach that always offers something extra!
2. We COMPARE YOUR SERVICE LEVELS against our competition. Then we define challenging new goals that 'BENCHMARKING and 'POSITION MAPPING' suggest we implement
3. Does your FACE-TO-FACE, TELEPHONE and EMAIL PRACTICE encourage your customers? Implement our carefully designed protocols to display your professionalism
4. Do you have ANGRY CUSTOMERS? Handle their issues more confidently. Use these simple techniques to understand your options. Then offer a better solution
5. Handle COMPLAINTS with confidence. Try our SIX-STEP resolution process - it works! Don't LOSE your customer, GAIN an ambassador for your professionalism!
6. Feedback is 'the breakfast of champions'. Seek it from everywhere. Find out what your customers really want. Maybe re-think the way you are doing things?
7. One company allows all its front-line people to take ANY necessary customer decisions immediately - its senior management trusts its people to get it right!
8. Email is the main form of customer interaction. Our clear and consistent style guidelines will immediately boost the credibility of your organisation
9. Develop your own CRM (customer relationship management) system. Allow us to recommend many 'off-the-shelf' systems you could use - and some of them are free!
Our QUIZ are questions designed to reinforce your learning. Some simple Yes/No, some complex discussion provokers - let's make sure you retain what you learn
Carefully developed assignments will help you define new customer service objectives. Enhance your own customer service approach with exciting new ideas
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4798444
udemy ID
7/25/2022
course created date
8/22/2022
course indexed date
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