Build Your IT Helpdesk Step by Step
Build and Manage an Efficient IT Helpdesk: Step-by-Step Guide to Ticketing, Automation, and Performance Optimization
4.90 (5 reviews)
1,413
students
1.5 hours
content
Mar 2025
last update
$44.99
regular price
What you will learn
Design and implement an efficient IT Helpdesk structure.
Manage incidents, requests, and escalations with structured workflows.
Leverage automation, self-service portals, and remote support tools.
Monitor performance using key metrics and optimize Helpdesk operations.
6322929
udemy ID
12/4/2024
course created date
2/1/2025
course indexed date
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