Certification in Customer Experience (CX) Consulting
Learn Journey Mapping, Needs Assessment, Research, VoC, CSAT, OmniChannel, Segmentation, Engagement & Digital Experience
4.63 (4 reviews)
1,017
students
10.5 hours
content
Feb 2025
last update
$44.99
regular price
What you will learn
You will learn the Customer Experience (CX) Consulting. Customer Journey Mapping, Client Needs Assessment, Customer Research and Insights
Learn Journey Mapping Workshops, Customer Persona Development including Client Needs Assessment, Persona Creation Workshops
You will be able to learn Voice of the Customer (VoC) Programs, Client Needs Assessment, Survey Design and Deployment, Closed-Loop Feedback Process
Learn Customer Feedback Reporting. Customer Satisfaction (CSAT) Measurement, Client Needs Assessment
Learn Survey Deployment, Segmentation and Analysis, Action Planning and Improvement Initiatives
Learn about Omni-Channel Experience. Client Needs Assessment, Technology Enablement, Unified Customer Experience. Measurement and Analytics
Learn . Customer Service Excellence, Client Needs Assessment, Employee Training and Development, Technology Enablement, Recognition and Reward Programs.
Learn about Employee Engagement. Digital Experience Optimization, Personalization and Customization, Personalized Communication
Learn Cross-channel Personalization, Lifecycle Personalization. Complaint Management. Empathetic and responsive communication
Learn Root Cause Analysis, Employee Training and Support.
This training will be useful if your job involves understanding Customer Retention Strategies, Client Needs Assessment.
Master Personalized Communication and Engagement. Retention-focused Product and Service Enhancements, Retention-focused Marketing and Communications
Discover how to gain knowledge of Brand Loyalty Programs, Client Needs Assessment, Reward System Development, Communication and Engagement
Discover Exclusive Benefits and Perks. CX Analytics and Insights, Data Analysis and Visualization, Sentiment Analysis and Feedback Management
Discover Cultural Transformation, Client Needs Assessment, Leadership Development, Training and Development
6447103
udemy ID
2/5/2025
course created date
2/26/2025
course indexed date
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