Certified Contact Center Manager - Sales & Service
(CCCMP) Certification for Sales and Service Contact Center Manager : Exam prep
4.80 (5 reviews)
588
students
60 questions
content
Apr 2024
last update
$27.99
regular price
What you will learn
The role of quality assurance in a contact center
Strategies for ensuring compliance with relevant regulations
The concept and significance of omni-channel customer experience
The purpose and benefits of customer journey mapping in a contact center
Techniques for upselling opportunities and improving sales in a contact center environment
5792538
udemy ID
1/29/2024
course created date
1/29/2024
course indexed date
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