Conflict Resolution and De-Escalation Skills
You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with other people
4.50 (311 reviews)
16,405
students
3 hours
content
Feb 2023
last update
$49.99
regular price
What you will learn
You'll learn how to effectively address and de-escalate conflicts, using appropriate techniques to deal with the person's emotions or complaints
You'll learn how to properly analyze people's rules and how to avoid breaking them, avoiding future conflicts
You'll learn how to mediate tense situations between third parties, evaluating both positions impartially
You'll learn how to avoid the common traps in terms of conflicts, which can actually make a conflict worse
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udemy ID
10/17/2020
course created date
10/18/2020
course indexed date
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