Conflict Resolution and De-Escalation for Upset Customers
You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers
4.62 (7642 reviews)
28,183
students
3.5 hours
content
May 2024
last update
$54.99
regular price
What you will learn
You'll learn how to effectively address and de-escalate conflicts with clients, using appropriate techniques to deal with the person's emotions or complaints
You'll learn how to protect yourself in the middle of harsh client interactions, dealing with elements like stress or compassion fatigue
You'll learn how to mediate tense situations between clients and the organisation, evaluating both positions impartially
You'll learn how to avoid the common traps in terms of conflicts, which can actually make a conflict worse
You'll learn about using technology to both prevent and resolve clients with customers, helping prioritise, research, and respond to various problems.
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3834458
udemy ID
2/8/2021
course created date
2/14/2021
course indexed date
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