How to Handle Difficult People
Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.
4.24 (35 reviews)
250
students
1 hour
content
Sep 2015
last update
$19.99
regular price
What you will learn
Spot when you are behaving emotionally and becoming unreasonable.
Pause before making a rash decision to confront or withdraw.
Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.
Approach the difficult person with diplomatic skill.
Frame the intended outcome of restoring reasonableness for all concerned.
State what you see and hear, how it makes you think and feel and how you interpret events and want to act as a result
Allow the other party to do the same and get their perspective.
Negotiate a way to return to the preferred state of working together.
Reach a resolution about policing and reviewing you agreement.
Hear the words used to do all the above in a practice session.
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453982
udemy ID
3/22/2015
course created date
11/22/2019
course indexed date
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