Customer Escalations - Management, Prevention and Prediction
Assess your team on escalations management maturity | Learn best practices | Move from reactive to preventive
4.37 (155 reviews)
6,869
students
2 hours
content
Aug 2024
last update
$34.99
regular price
What you will learn
What is an escalation
How to manage escalations
How to prevent escalations
Why customers escalate
How to assess the team or company on the maturity to manage customer escalation
How AI is helping in preventing escalations
What is anomaly detection and how it is helpful in preventing escalations?
How Microsoft PowerBI (no-code Machine learning tool) can assist in identifying weak links?
What are customer personas and how it is helpful in escalations management?
Can escalation be a gift?
Related Topics
4200246
udemy ID
7/23/2021
course created date
7/24/2021
course indexed date
Angelcrc Seven
course submited by