Customer Experience Foundations
Comprehensive Guide to Elevating Customer Experiences
4.83 (3 reviews)
1,005
students
6.5 hours
content
Sep 2024
last update
$44.99
regular price
What you will learn
Learners will understand the pillars of customer experience and how to design experiences that align with customer expectations.
Learners will gain insights into applying the KANO model with the help of AI-driven analytics.
Learners will create journey maps that detail the customer experience, identifying key touchpoints and opportunities for improvement.
Leverage AI and ChatGPT for automating personalized customer interactions improving customer journeys at scale.
Master VoC techniques using AI tools for automated feedback collection, analysis, and real-time customer insights.
Learners will develop customer personas based on data-driven insights to create more targeted and personalized customer engagement strategies.
Learners will identify critical customer requirements and use them to shape product and service offerings that meet customer expectations.
Learners will understand customer segmentation learning how to categorize customers into distinct groups based on behavior to tailor personalized experiences.
Learners will track and analyze CX metrics gaining the skills to measure and improve customer satisfaction loyalty and overall experience performance.
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6207493
udemy ID
9/27/2024
course created date
10/6/2024
course indexed date
Angelcrc Seven
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