CX - Customer Experience Management
How to put your customers first, every time, in this intermediary course.
4.54 (818 reviews)
8,691
students
2 hours
content
Apr 2022
last update
FREE
regular price
What you will learn
What Customer Experience Management is and the main challenges
All you need to know about CX Programs (what they are, how and when to start a CX Program)
How to generate qualitative and quantitative insights
Using customer feedback tools
How to optimise your surveys
Key insights about the Net Promoter Score
Tips to improve customer retention
A simple framework for transforming insights into action
How to generate company-wide engagement
Plenty of examples from industry's best-practices and mistakes
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udemy ID
8/4/2020
course created date
11/1/2020
course indexed date
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