The Customer: Develop Customer Centric Metrics (BITE SIZE)
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully.
3.95 (424 reviews)
1,474
students
33 mins
content
Dec 2021
last update
$29.99
regular price
What you will learn
Define factors to select key metrics
Understand common metrics that can be used to assess service
Measure customer experience meaningfully
Assess customer experience and plan for improvement
Integrate customer experience metrics into staff KPI’s
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640944
udemy ID
10/15/2015
course created date
11/23/2019
course indexed date
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