The Customer: How to Manage Customer Feedback (BITE SIZE)
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve
4.47 (10930 reviews)
41,407
students
1 hour
content
Dec 2021
last update
$44.99
regular price
What you will learn
Understand the importance of giving team’s customer feedback
Be able to give positive and negative customer feedback to my team in an effective way
Define potential gaps in service and methods to overcome them
Drive a culture that welcomes customer feedback
Develop strategies to proactively manage complaints before they arrive
Diffuse difficult customer situations to focus on actionable solutions
Understand why customers complain
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640940
udemy ID
10/15/2015
course created date
11/2/2019
course indexed date
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