The Customer: How to Understand Their Needs (BITE SIZE)
Be guided on understanding the modern customer and how their needs have changed over time
4.49 (43994 reviews)
80,605
students
1 hour
content
Dec 2021
last update
$44.99
regular price
What you will learn
Recognise how internal service impacts external service
Define internal and external customers
Determine factors that create customer value
Link service to outcome
Identify needs of internal and external customers
Develop strategies to support the modern day customer - inclusive of the ‘millennial’ customer
Develop strategies to gain an emotional connection with your customer
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640936
udemy ID
10/15/2015
course created date
11/23/2019
course indexed date
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