CRM Customer Relationship Management: Sales| Loyalty| Repeat
Unlock the secrets of effective Customer Relationship Management (CRM) for business success.
4.11 (96 reviews)
9,899
students
8.5 hours
content
Sep 2024
last update
$59.99
regular price
What you will learn
Fundamentals of CRM: Understand the core concepts and principles of Customer Relationship Management.
Historical Evolution: Explore the historical chronology and evolution of CRM practices.
Customer Relationships Matrix: Learn about the intricate matrix of customer relationships and its components.
Strategic CRM: Gain insights into strategic CRM practices, including customer portfolio management and value creation.
Operations CRM: Explore operational aspects such as sales force automation, marketing automation, and service automation.
Analytical CRM: Understand the role of data analytics in CRM, including customer-related database management.
CRM Benefits: Discover the benefits of effective CRM implementation and strategies for success.
Case Studies: Analyze real-world case studies to understand CRM strategies employed by different companies and their impacts.
Related Topics
4775218
udemy ID
7/11/2022
course created date
7/13/2022
course indexed date
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