Conflict Management and De-Escalation in Customer Service
Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success
4.57 (1040 reviews)
4,839
students
3 hours
content
Oct 2024
last update
$69.99
regular price
What you will learn
Deliver bad news and escalate complaints in a professional manner
Deal with difficult customers and diffuse tense situations
Build rapport with your customers and acknowledge their emotions
Use empathy to make your customers feel valued, heard, and respected
Ask effective questions to gather valuable information
Understand your customers’ needs and provide suitable solutions
Set realistic customer expectations to prevent potential problems
Replace language that triggers negative emotions
Assess the situation and validity of customer complaints
Effectively manage stress and stay calm under pressure
Collect and analyze customer feedback to improve your products and services
Turn every challenge into an opportunity for growth
And more!
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udemy ID
7/15/2022
course created date
7/18/2022
course indexed date
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