Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills
4.58 (6407 reviews)
13,795
students
1.5 hours
content
Feb 2024
last update
$49.99
regular price
What you will learn
How to deal with difficult customers.
Conflict management skills for customer service.
You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers
You will discover customer relationship management skills that will allow you to diffuse difficult situations with angry customers.
You will be able to implement this in your company and replicate it for your customer service training sessions.
Screenshots
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udemy ID
11/2/2020
course created date
11/7/2020
course indexed date
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