Customer Service Excellence (CSE) Level 2 : Needs & Wants
Arti Pentingnya Mengetahui Dan Memahami Kebutuhan (Need) Dan Harapan (Want) Pelanggan
4.88 (17 reviews)
38
students
44 mins
content
Jan 2021
last update
$19.99
regular price
What you will learn
Apa Kebutuhan (Need) & Harapan (Want) Pelanggan
The Platinum Rule Principle
Siapakah Pelanggan (Customer)?
Siapa Sajakah Pelanggan Anda?
Apa Kebutuhan (Need) & Harapan (Want) Pelanggan?
Teori Kebutuhan Maslow (Maslow's Theory)
10 (Sepuluh) Kebutuhan Dasar Pelanggan (10 Basic Customer Needs)
Tingkat Kebutuhan & Harapan Pelayanan
Apa Yang Terjadi Jika Tidak Terpenuhi?
Pelayanan (Service) VS Kepuasan (Satisfaction)
Don’t assume you already know your customers’ needs
Screenshots
3785250
udemy ID
1/19/2021
course created date
1/25/2021
course indexed date
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