Customer Experience (CX) Management Fundamentals
Learn how to create customer experience strategy, manage channels, design customer journey maps and manage complaints
4.44 (239 reviews)
898
students
1 hour
content
Dec 2022
last update
$49.99
regular price
What you will learn
Definitions of customer experience
Creating a customer experience strategy
Understanding customers' needs and expectations
Creating customer experience culture in the organizations
Managing customer channels
Customer journey design and mapping
Creating emotional customer experiences
Measuring customer experience management
Complaint Management
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Related Topics
4510706
udemy ID
1/23/2022
course created date
3/28/2022
course indexed date
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