De-escalation for Workplace Violence
How to Calm Anyone Down Before Violence Occurs
4.75 (2 reviews)
4
students
32 mins
content
Feb 2024
last update
$19.99
regular price
What you will learn
Understand the importance of de-escalation and the role it can play to deflect potential instances of workplace violence
Learn the technique of deflecting the energy of confrontation rather than directly countering it
Learn why it's important to seek the "win win" solution in any confrontation
Learn to read the behavioral signs of potential escalation so you can head it off before it occurs
Understand the power of empathy to calm upset individuals
Learn how to use questions and paraphrasing to lead a confrontation to a calm resolution
Understand the importance of posture and presence and to use them to your advantage in a confrontation
Learn techniques for assuring your own personal safety and to increase your situational awareness
Learn the three types of people you are likely to encounter in a confrontation
Screenshots
5827718
udemy ID
2/18/2024
course created date
2/22/2024
course indexed date
Bot
course submited by