Tackling Tough Conversations with Emotional Intelligence
Mastering Difficult, Tough Conversations and Constructive Debate | Effective Strategies using Emotional Intelligence
4.47 (16 reviews)
304
students
3.5 hours
content
Feb 2025
last update
$19.99
regular price
What you will learn
Discover how emotional intelligence is used when tackling tough, difficult conversations to build emotional bonds.
Identify and analyse the different approaches to tackling tough conversations in the workplace.
Develop strategies for initiating, managing, and resolving to challenging conversations using emotional intelligence.
Assess approaches for typical situations that require you to influence and communicate with different types of people.
Distinguish the transactions between ego states and life positions defining how they influence behaviour.
Recognise how to interact with different behavioural styles to manage stress reactions and build effective relationships.
Create effective responses to challenging behaviours at work.
Evaluate language patterns to influence and persuade through empathetic communication.
Construct a plan to approach and manage difficult conversations.
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5159680
udemy ID
2/15/2023
course created date
4/7/2023
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