Digital Transformation & Customer Experience Management CXM
Executive Certificate: CX / Customer Experience, Principles and Foundations of Digital Business and Transformation
4.32 (19 reviews)
5,414
students
3.5 hours
content
Nov 2024
last update
$44.99
regular price
What you will learn
Digital Transformation Strategies
Customer-Centric Digital Transformation
Digital Transformation Outcomes and Impact
Measuring and Communicating Digital Transformation Success
Industry-Specific Digital Transformation
Introduction to Customer Experience Management
CX Principles
Customer Segmentation and Persona Development
Customer Journey Optimisation
Emotional Experience Design (EED)
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udemy ID
10/29/2024
course created date
11/8/2024
course indexed date
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