Intro to Patient Experience (2 of 2) NPS, Plain & Simple
Learn about the power of Patient Experience Tools, NPS, Kano and Patient Journeys.
4.54 (53 reviews)
281
students
1 hour
content
Feb 2025
last update
$69.99
regular price
What you will learn
Define NPS (Net Promoter Score) and patient loyalty
Understand the impact of the NPS on the success of healthcare organizations
Understand the basic concept of the Kano model in healthcare
Demonstrate how to use the Kano model to prioritize strategic initiatives.
Know how to map a patient journey and understand its importance to the patient experience.
Screenshots
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udemy ID
4/28/2022
course created date
7/17/2022
course indexed date
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