Handling Difficult Customers
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4.56 (35 reviews)
62
students
35 mins
content
Jul 2021
last update
$49.99
regular price
What you will learn
Learn from someone who has implemented various customer programs and has trained people to deal with various types of customers – including challenging ones
Ability to contact instructor for assistance after course completion
Calculating the value of customer loyalty
Learn customer experience best practices pertaining to customer interaction
Identify difficult personality types and leverage emotion reducing techniques
Proactive versus reactive customer involvement
When to say ‘no’ and when to develop customer trust
Expectation alignment steps
Empowering customer tactics
Closed-loop customer feedback approach
Putting a plan in place for difficult customer types
Screenshots
4178940
udemy ID
7/12/2021
course created date
7/16/2021
course indexed date
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