Helpdesk
An introductory course about help desk and compare it with customer, product and technical support.
4.05 (57 reviews)
287
students
1.5 hours
content
Mar 2015
last update
$19.99
regular price
What you will learn
Be introduced to the Help Desk and Virtual Help Desk.
Learn about Customer Service, Product Support, and their differences.
Learn about Technical Support, Customer Support, and their differences.
Understand Customer Experience and Customer Relationship Management.
Be aware of the different types of Customer Relationship Management.
Be informed about the auditing and the procedure for auditing in the Help Desk.
Be aware of the different Help Desk applications.
Related Topics
180692
udemy ID
3/12/2014
course created date
2/26/2020
course indexed date
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course submited by