How to deal with Difficult People and Conflict Management
Difficult conversations, Difficult people, Conflict management, Conflict resolution, Communication, Mediation
4.58 (200 reviews)
797
students
2 hours
content
Oct 2024
last update
$54.99
regular price
What you will learn
You'll learn about the psychology of human behaviour and why misinterpretations, biases, judgements and assumptions stoke the fires of conflict
How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others
You'll learn a process that will help you structure and better manage a difficult conversation
How to deal with bullies and those of the Dark Triad
How to manage passive aggressives - and how not to!
How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people & conflict situations at work.
How to communicate more effectively - leading to improved emotional intelligence
How to have difficult conversations & work with difficult people
How to become an expert in conflict management at work & manage difficult people
How to get into the right mindset to have difficult conservations and manage workplace conflict effectively
Increase your assertiveness by setting boundaries during difficult conversations at work
How to read people
Screenshots
2715044
udemy ID
12/20/2019
course created date
2/8/2020
course indexed date
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