Train the Trainer Serenity: How to Handle Challenging People
57 Proven Techniques From 20 Different Case Studies To Manage The 8 Most Difficult Types Of People In the Workplace.
4.43 (2373 reviews)
6,052
students
2 hours
content
Aug 2020
last update
$59.99
regular price
What you will learn
Deal with distractions and interruptions by keeping the talk hogs at bay by setting boundaries…
Get the experts on your side by giving them the spotlight with expert questions, leadership opportunities and 1-on-1 time…
Simmer down the know-it-alls by separating them from the experts and non-verbally making them feel cared about…
Use the one sentence intervention to handle any type of disruptive behavior and get people back on track…
Handle negative people by offering choices and using logical consequences to sidestep the power struggles…
Handle the fault finders and their tough issues by listening to them, establishing ground rules and handing it back to them…
Shut down hecklers and control anger and anxiety and then motivate your employees to listen and perform…
Placate resenters by re-establishing the relationship and showing that you care…
Stimulate inattentive people with encouragement, arrange small successes, hook their goals and use “I noticed…” statements…
Boost productivity by stimulating stubborn passivity…
Meet the needs of others by engaging the distracted inefficient…
Reduce interruptions by managing late arrivers…
And much, much more…
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448610
udemy ID
3/16/2015
course created date
11/22/2019
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