Implementing a Customer Experience (CX) Program
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3.38 (4 reviews)
24
students
37 mins
content
Jul 2021
last update
$39.99
regular price
What you will learn
Learn from someone who implements customer experience (CX) programs for organizations to gain competitive advantages
Ability to contact instructor for assistance on your implementation after course completion
Top reasons CX programs fail within organizations
CX requirements and impacts to an organization
Linking key performance indicators (KPI’s) with Net Promoter Score (NPS)
Examples of real-world CX programs
Steps to implement a measurable CX program in your organization
Strategic and tactical lessons learned from CX implementations
Multi-faceted implementation approaches
Future CX trends in the marketplace
Screenshots
4172992
udemy ID
7/8/2021
course created date
7/16/2021
course indexed date
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