IT Service management: develop SLA, Service catalog, OLA
Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA
3.86 (88 reviews)
457
students
1 hour
content
Feb 2023
last update
$34.99
regular price
What you will learn
How align IT services and support to company goals
What is Portfolio of IT services
Develop a Service catalog structure
Develop SLA
Develop OLA
Develop PBA (Patterns of business analysis)
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Related Topics
1470588
udemy ID
12/15/2017
course created date
11/23/2019
course indexed date
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