ITIL 4 Foundation Practice Certification for (ITSM) 2022
ITIL (Information Technology Infrastructure Library) Practice to Certification for 2022
4.64 (7 reviews)
1,026
students
210 questions
content
Aug 2022
last update
$29.99
regular price
What you will learn
What is ITIL®
Benefits of ITIL
What is ITSM
Explain the phases of the ITIL® Lifecycle
What are the 4 Ps of ITIL®
Explain the Service Value System
The Guiding Principles in the Service Value System
The objective of ‘Design and Transition’ on the Service Value Chain
The role of Service Operation in ITIL
IT Service Management
SLA Management
the types of SLAs
he Service Portfolio, Service Catalog, and Service Pipeline
Service Request
the types of Service Providers
Explain the difference between an End-User and a Customer
Standard Change
What is the Service Desk
What is an IT asset
What is Problem and Problem Management
Explain how incidents, problems, and known errors are different from one another
Explain the 7R’s of Change Management
RACI model
ITIL v4 incident management process
COBIT
Configuration Management
Operational Level Agreement (OLA)
Change Advisory Board (CAB)
Freeze period in ITIL®
ISO/IEC 27002
RACI-VS
Related Topics
4754208
udemy ID
6/27/2022
course created date
6/27/2022
course indexed date
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