Mastering ITIL 4: A Free Crash Course in the 4D & Governance
Navigating the 4D and Governance of IT Service Management
4.35 (186 reviews)
2,719
students
1.5 hours
content
Apr 2024
last update
FREE
regular price
What you will learn
Understand the 4 dimensions of ITIL 4, incl. orgs & people, info & tech, partners & suppliers, & value streams & processes.
Learn how the 4 dimensions interact & affect each other within the ITIL 4 framework.
Explore the importance of each dimension in achieving org goals & delivering value to customers.
Discover how to apply the 4 dimensions in real-world situations.
Understand the benefits of adopting an ITIL 4 approach to managing IT services.
Discover how the 4 dimensions can be used to improve org processes & service delivery.
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udemy ID
3/11/2023
course created date
3/17/2023
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