Mapping the Journey of Your Customers
NEW COURSE - Reduced price for a limited time
4.00 (22 reviews)
80
students
38 mins
content
Jul 2021
last update
$49.99
regular price
What you will learn
Learn from someone who performs customer journey maps for organizations to gain competitive advantages against their competition to generate more revenue by reducing customer churn
Ability to contact instructor for assistance on your implementation after course completion
Defining all journey map components, elements, and best practices
Understanding all customer-focused touchpoints and stress points
Decision-making based on journey map stories
Examples of real-world complex and simplistic journey maps
Transforming the customer journey
New journey mapping techniques versus old
Target customer personification
Steps to create a journey map
Isolation roadblocks and process digitization
Defining touchpoints and generating action within an organization
Screenshots
4173134
udemy ID
7/8/2021
course created date
7/16/2021
course indexed date
Bot
course submited by