Mastering ITIL Problem Management and Optimization in ITSM
Learn about ITIL Problem Management, how it works, how to set it up, and how to optimize and continually improve it
4.54 (36 reviews)
1,139
students
2 hours
content
Jul 2024
last update
$54.99
regular price
What you will learn
How to set up a problem management ITIL services
The basics of problem management and understanding of terminology
Understanding how business needs impact your service design
Policy and process design in problem management
How to use AI to improve your service as you go via the continous improvement process
How to create a Known Error Database
Identify challenges and how to overcome them
Screenshots
5794050
udemy ID
1/30/2024
course created date
2/1/2024
course indexed date
Bot
course submited by