Microsoft Dynamics 365 Fundamentals (CRM)
CoPilot, Customers and Activities, Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Services, Field Service
3.86 (7 reviews)
17
students
3 hours
content
Aug 2024
last update
$44.99
regular price
What you will learn
Gain a deep understanding of Microsoft's Dynamics 365 platform, including its core functionalities and the various modules it offers
Learn how to navigate and use Dynamics 365 for various business processes such as sales, customer service, field service, and customer insights
Discover how to seamlessly integrate Dynamics 365 with other Microsoft tools like Excel, Word, Teams, and Outlook, enhancing productivity and collaboration
Understand how to manage customer data, track activities, and optimize customer interactions using Dynamics 365’s CRM capabilities
Learn to manage the entire sales process, from lead generation to closing deals, using the Dynamics 365 Sales module
Master the tools available in Dynamics 365 to efficiently manage customer service requests, including logging, tracking, and resolving issues
Learn how to optimize field service operations, including scheduling, work order management, and resource allocation, using the Dynamics 365 Field Service
Gain skills in using the Dynamics 365 Customer Insights module to analyze customer data, understand behaviors
Screenshots
6124467
udemy ID
8/13/2024
course created date
9/12/2024
course indexed date
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