Omnichannel Customer Experience Management (CX)
How To Create A Seamless Customer Experience In An Omnichannel Ecosystem
4.59 (5560 reviews)
13,062
students
3 hours
content
Dec 2020
last update
$64.99
regular price
What you will learn
Develop a comprehensive Omnichannel Customer Experience Management Strategy
Provide customers with a seamless and positive experience throughout their entire journeys
Create detailed Customer Journey Maps
Develop robust Buyer Personas
Identify your business's most important customer group(s)
Address your organization's structure in order to be better equipped to provide a seamless omnichannel experience
Evaluate and maximize the performance of each of your business's channels
Achieve consistency among your business's different channels
Utilize technology to enhance your customer's experience and your channels' performance
Move away from silo operating systems and closer to collaborative systems for more streamlined efforts and results across your organization
Obtain key customer insights
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2388728
udemy ID
5/28/2019
course created date
11/21/2020
course indexed date
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