Customer Service Success: Develop a Customer-Centric Mindset
Develop Strong Business Communication Skills and Provide Top Customer Support and Experience | Customer Service Training
4.53 (202 reviews)
1,434
students
1 hour
content
Mar 2025
last update
$19.99
regular price
What you will learn
Identify Your Personal Motivations: Discover what drives you to provide outstanding service and channel that passion into every interaction.
Understand Customer Service Impact: Recognize how your role contributes to your organization’s success and the value of exceptional service.
Commit to a Customer-First Approach: Prioritize customer needs in all interactions to create a foundation for lasting relationships.
Personalize Your Interactions: Tailor your communication style to strengthen relationships with customers and enhance their experience.
Use Positive Language Effectively: Master positive language techniques to defuse tension and foster trust in customer interactions.
Avoid Triggering Negative Emotions: Navigate challenging conversations without escalating tensions or negative feelings.
Demonstrate Empathy: Build rapport and trust by genuinely understanding and empathizing with your customers.
Practice Active Listening: Enhance your listening skills to better understand and address customer needs effectively.
Utilize Validation Techniques: Show customers you understand their concerns and are dedicated to resolving them.
Develop Emotional Intelligence: Recognize and manage your emotions and those of customers for more empathetic interactions.
Boost Your Confidence: Gain self-assurance to handle various customer scenarios with poise and professionalism.
Refine Business Communication Skills: Communicate clearly and persuasively to resonate with internal and external customers.
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6092375
udemy ID
7/25/2024
course created date
7/27/2024
course indexed date
Angelcrc Seven
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