Power of Customer Support Department
The Foundation Course by The Customer Support School
4.47 (140 reviews)
2,247
students
1.5 hours
content
Sep 2020
last update
FREE
regular price
What you will learn
Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
Employees will learn how they become Voice of the Customer for the Organization
Organization will learn about the Mission & Vision of the Customer Support Department
Employees & Organization will learn the various Stages of Customer Support Department
Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
Employees will learn the skill set required to make a powerful interaction
Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients
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2785208
udemy ID
1/29/2020
course created date
8/8/2020
course indexed date
Angelcrc Seven
course submited by