Product Development & Customer Experience Management Diploma
CX / Customer Experience. Product Management and Development. Customer journey and touchpoints, CJM. Product Life-cycle
4.38 (45 reviews)
6,106
students
3 hours
content
Oct 2024
last update
$44.99
regular price
What you will learn
Introduction to Customer Experience Management
Theory Overview
High-Level Frameworks
CX Principles
Customer Segmentation and Persona Development
Service Recovery and Complaint Handling
Customer Journey Optimisation
Service Blueprinting and Process Design
Voice of the Customer (VoC) Analysis
Emotional Experience Design (EED)
Lifetime Value (LTV) and Customer Lifetime Value (CLV)
Introduction to Product Development and Management
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udemy ID
10/14/2024
course created date
10/15/2024
course indexed date
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