Professional Certificate in Customer Experience Management
Professional Certificate in CX / Customer Experience Management by MTF Institute
4.49 (321 reviews)
9,838
students
2 hours
content
Sep 2024
last update
$49.99
regular price
What you will learn
Introduction to Customer Experience Management
Theory Overview
High-Level Frameworks
CX Principles
Customer Segmentation and Persona Development
Service Recovery and Complaint Handling
Customer Journey Optimisation
Service Blueprinting and Process Design
Voice of the Customer (VoC) Analysis
Emotional Experience Design (EED)
Lifetime Value (LTV) and Customer Lifetime Value (CLV)
Employee Experience (EX)
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udemy ID
5/18/2024
course created date
5/30/2024
course indexed date
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