Service Design Masterclass - Key fundamentals & techniques
Learn how to create and manage high-impact customer experiences by applying key service and product design techniques
4.33 (295 reviews)
1,661
students
6.5 hours
content
Feb 2024
last update
$54.99
regular price
What you will learn
1. Service Design Introduction - Understand why Service Design is needed and how it helps businesses to survive and even thrive.
2. Service Design Core Activities - Get a holistic view on the 6 core activities that make up the Service Design Methodology
3. Service Design Mindset - Learn to think like a service designer by applying the 6 Service Design patterns
4. Personas - Get a complete guide on how to create Service Design Personas to represent your target customers
5. Prototypes - Learn how to create high- and low fidelity User Prototypes to validate your design assumptions.
6. Customer Journey Maps - Learn how to improve the User Experience of products and services through Customer Journey Maps
7. Service Blueprints - Become a User Experience architect using Service Design Blueprints
8. Business Design Models - Define a winning strategy for your product using Business Design Modeling
9. Stakeholder management plan - Define a stakeholder management plan to engage more efficiently with your stakeholders during service design engagements
10. Projects - Apply your knowledge and skills in practical projects
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Related Topics
4702240
udemy ID
5/24/2022
course created date
6/3/2022
course indexed date
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