Service Level Management and IT Governance
Transform your service organization with practical service level management and continuous improvement strategies.
4.38 (30 reviews)
143
students
3.5 hours
content
Mar 2025
last update
$54.99
regular price
What you will learn
Discover how Service Level Management can be used as a powerful instrument to monitor and improve service quality within your organization.
Through practical examples and exercises, you will gain a comprehensive understanding of the Service Level Management process.
Explore the benefits of Service Level Agreements (SLAs) and gain a clear understanding of how they can help improve service delivery and customer satisfaction.
Through real-world examples and case studies, you will learn to recognize the importance of SLAs and how they can be effectively used.
Learn the key success factors for implementing or improving Service Level Management in your organization, and gain the skills and knowledge needed to drive sus
Gain insights into best practices for gradually introducing and continuously improving Service Level Management processes within your organization.
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4679318
udemy ID
5/9/2022
course created date
7/16/2022
course indexed date
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