Service Management Key Performance Indicators and Reporting
Transform your service organization through actionable insights with KPIs and reports that tell a story.
3.72 (9 reviews)
50
students
3 hours
content
Mar 2025
last update
$59.99
regular price
What you will learn
This course will teach you how to establish service management objectives and define relevant key performance indicators (KPIs).
You will be able to measure and interpret performance indicators, and effectively use reports to track your KPIs and progress towards your objectives.
In this training program, you will learn how to establish meaningful objectives for your service organization, and how to direct, measure, and adjust your organ
You will identify gaps in your service organization and implement continuous improvement initiatives to address them.
You will understand how to measure and report on key performance indicators (KPIs) related to important service management processes such as incident management
You will have learned how to set service management goals and objectives and define (critical) performance indicators for your service organization.
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4652192
udemy ID
4/20/2022
course created date
5/5/2022
course indexed date
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