Services Marketing In Totality
service recovery strategies, service failures, service encounters, customer role in service delivery
4.46 (27 reviews)
83
students
2 hours
content
Sep 2020
last update
$19.99
regular price
What you will learn
enable people to fairly understand the challenges involved in service delivery
learn about the characteristics of services
learn about the dimension of service quality
become knowledgeable on service encounters
understand customers response to service failures
learn about the cause behind service switching
understand service recovery strategies
understand service quarantees
understand customer roles in service delivery
learn how to manage service promises
learn about consumer evaluation process for services
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Related Topics
3495520
udemy ID
9/13/2020
course created date
9/26/2020
course indexed date
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