Setting Up The Purrfect Customer Service QA Program
Learn about implementing conversation reviews over 12 videos.
4.57 (51 reviews)
1,258
students
1 hour
content
Jun 2022
last update
FREE
regular price
What you will learn
Determine who will perform your conversation reviews
Understand how many conversations you should be reviewing
Identify your quality criteria and choose your rating categories
Select the correct rating scales for your review program
Understand calibration goals and process
Plan communications around program launch
Successfully launch your customer support QA program
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4733658
udemy ID
6/14/2022
course created date
6/19/2022
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