Soft Skills for Support Agents | IT | Customer Support
Everyone can benefit from better soft skills | De-Escalation | Expectations | Empathy | Active Listening
4.66 (1184 reviews)
3,349
students
2 hours
content
Jan 2025
last update
$19.99
regular price
What you will learn
Understand how soft skills make a help desk agent more effective
Effective ways to use soft skills while working on a help desk
Learn why customers become escalated and how to effective manage them
Set and communicate clear expectations around service and followups
Employ self-care to manage your own internal state
Screenshots
3726098
udemy ID
12/24/2020
course created date
10/17/2023
course indexed date
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