Telephone Etiquette - Customer Service Certification Course
Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service
4.34 (184 reviews)
988
students
34 mins
content
Sep 2018
last update
$29.99
regular price
What you will learn
After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested.
You would have improved your customer service skills drastically
You would have enhanced confidence in answering the phone.
You would be able to project a professional and positive attitude on the phone at all times.
You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call
You would be enhanced telephone management skills
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1860180
udemy ID
8/16/2018
course created date
7/9/2020
course indexed date
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