The Ultimate Guide to Becoming a Successful Customer Manager
Key Skills for Success in Customer Management. Consumer Psychology and Behavior. Customer Relationship Management
4.41 (23 reviews)
4,346
students
1.5 hours
content
Feb 2025
last update
$19.99
regular price
What you will learn
Understanding the role of a customer manager
Effective communication skills: The course will focus on developing strong communication skills, both verbal and written, to effectively interact with customers
Customer relationship management (CRM): Students will gain knowledge on CRM software and tools to help manage customer information effectively
Customer retention strategies
Problem-solving skills: Students will be taught problem-solving methodologies specific to customer management scenarios
Leadership and team management: This course may touch upon leadership principles in the context of leading a team responsible for managing customers effectively
Measuring success metrics: In order to evaluate their performance as customer managers, students will learn how to define key performance indicators (KPIs)
Screenshots
5414644
udemy ID
6/29/2023
course created date
7/8/2023
course indexed date
Bot
course submited by