Master Ticketing System & Help Desk Fundamentals
Applies to ANY system | Build Strong Processes | Support Your Team | Streamline Operations | Hands-On Experience
4.62 (159 reviews)
765
students
2.5 hours
content
Jan 2025
last update
$49.99
regular price
What you will learn
Understand your customers needs and design an intake process to support them
Design processes to support a successful ticketing systems or help desk
Use queues in Jira to allow Agents to focus on which tickets need work
Discover ways to support your ticketing Agents so they can become more effective at resolving issues
Use ticket deflection techniques to reduce the overall number of tickets entering your system
Get and setup a free Jira Service Management help desk
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Related Topics
4664512
udemy ID
4/29/2022
course created date
9/12/2022
course indexed date
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