Total Quality Management (TQM): Concepts| Tools| Techniques
Master the art of continuous improvement and customer satisfaction through TQM in this course.
4.55 (11 reviews)
673
students
14 hours
content
Nov 2024
last update
$74.99
regular price
What you will learn
Foundations of Quality Management: Students will learn the core concepts of quality, including its definition, dimensions, and importance in various industries.
Quality Philosophies and Theories: The course covers critical quality philosophies, such as the Deming Philosophy, Juran Trilogy, and Crosby’s QM principles.
Customer Satisfaction and TQM Activities: Learners will delve into customer satisfaction models and the role of TQM activities in enhancing experiences.
Employee Involvement in TQM: The course will teach students the importance of employee involvement in quality initiatives.
Continuous Process Improvement: Students will learn about continuous process improvement strategies, including models like BPR (Business Process Reengineering).
Statistical Process Control (SPC): Learners will gain practical knowledge of SPC techniques, such as control charts for variables and attributes.
Quality Improvement Tools and Techniques: Students will be introduced to various quality improvement techniques like Pareto charts, Ishikawa diagrams.
Six Sigma Methodology: The course will cover the Six Sigma methodology, focusing on DMAIC (Define, Measure, Analyze, Improve, Control) and DFSS.
TQM Tools and Lean Principles: Students will explore a wide array of TQM tools like TPM (Total Productive Maintenance), QFD (Quality Function Deployment).
Quality Circles and Poka Yoke: The course concludes with an in-depth look at quality circles and Poka Yoke (error-proofing) methods.
6276959
udemy ID
11/8/2024
course created date
11/27/2024
course indexed date
Angelcrc Seven
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