Use Customer Experience to Grow Your Customer Base!
Superior Customer Experience (vs. Customer Service) And Customer-centric Pivot Increases Customer Traffic and Revenue
4.63 (101 reviews)
3,923
students
2 hours
content
Dec 2024
last update
$44.99
regular price
What you will learn
Understand the customer journey as people discover and engage with your business
Immediately impact key aspects of the customer journey to improve customer experience
Understand the difference between customer service and customer experience
Understand switching costs and the role that customers' brand loyalty plays in customer choice
Understand the impact your responses to reviews have on customer experience and be able to effectively respond to any review
Understand how improving customer experience leads to increased revenue
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1944454
udemy ID
10/2/2018
course created date
6/25/2020
course indexed date
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